PACKAGING / EXTRA PACKAGING
When packing individual kits, we will open the box and wrap the sprues in bubble-wrap. For large kits in sturdy boxes, we will then bubble-wrap the outside of the box before enclosing in brown wrapping paper. Smaller kits and kits in less sturdy boxes will be posted within another box.
For orders of multiple kits where the boxes are sturdy and the same size we will wrap internally as above, then bind the boxes together with bubble-wrap and then brown paper.
For orders of multiple kits where the boxes are less sturdy or sizes are different, we will not wrap internally as above but place the boxes inside a larger box complete with internal packing to give protection and minimise movement.
These methods usually prevent transit damage but are not guaranteed to.
If additional packaging is required (enclosing the kit(s) inside another box regardless of number or size) then please request an invoice and tell us that you want extra packaging. This will almost certainly increase the p&p charges as boxes are heavier than bubble-wrap.
Accessories will normally be sent in a board-backed or padded envelope dependant on size and number, but if bought with a kit will be placed inside the kit box.
Please refer to the Postage page for more information
We reserve the right to refuse to ship an order if the wrong postage has been charged. In this circumstance, we will invoice the customer for the extra delivery charge required and allow the customer to cancel at no cost if the charge is unacceptable.
We are happy for people to collect items to avoid postal costs.
If you wish to collect any items from us, please select 'Collect in Person' as your delivery method and email us to arrange when you are going to collect.